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Post by redraif on Sept 22, 2015 21:47:38 GMT -5
Our mitsu dealership shut down a few years back. Kia took their building and mitsu moved in with the caddy dealer. Harumpf. The caddy folks are so full of themselves. Over charging for parts... above msrp prices! They would not even go down for the shop, but only charged them msrp. Again why I probably will be waiting and ordering bulk online or buying non genuine mitsu unless imperative.
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Post by dirk on Sept 22, 2015 22:12:26 GMT -5
The Mitsu dealership here opened 2.5 years ago, literally 2 days after I brought my MS home. They are super nice, they charge 82.50 an hour, and they give me 10% off that since my vehicle has over 100K miles on it. They do take a bit longer then seasoned veterans when the lead mechanic does a job, but he does it thoroughly, and they usually charge me for about 2/3 the total labor. For parts, they give me their wholesale price, usually matches or is better then OEM parts on ebay or through mitsubishipartswarehouse.com. They have no issues ordering extra, and sending back what is not needed. Mechanic is very smart and has some knowledge of Challengers (aka MS's)
One downside is they have a tendency to not order parts correctly, or I have to go in with the exact part number for obscure stuff. I recently ordered half dozen clips that hold down the plastic piece between the hood and windshield. Took them 3+ weeks to get the right ones. twice came in wrong size, and in white. They ordered 10, I said I needed 4. In reality I needed 6 so they just sent the other 4 back. I have to replace the front mud flaps, one of the only bad rust spots on the MS is the steel plats that are sandwiched inside the mud flaps. They have ordered them 3 times now, and between back order and wrong parts its been 45 days roughly, and still no mud flaps.I need to replace them b4 winter because they angle forward and will prevent me from installing my new tires.
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Post by redraif on Sept 23, 2015 8:13:25 GMT -5
well at least they car enough to try for their customer. Just means you need to help and research the part numbers... lol!
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Post by ES_97Sport on Sept 23, 2015 14:48:46 GMT -5
The Mitsu dealership here opened 2.5 years ago, literally 2 days after I brought my MS home. They are super nice, they charge 82.50 an hour, and they give me 10% off that since my vehicle has over 100K miles on it. They do take a bit longer then seasoned veterans when the lead mechanic does a job, but he does it thoroughly, and they usually charge me for about 2/3 the total labor. For parts, they give me their wholesale price, usually matches or is better then OEM parts on ebay or through mitsubishipartswarehouse.com. They have no issues ordering extra, and sending back what is not needed. Mechanic is very smart and has some knowledge of Challengers (aka MS's) Labor is higher here but otherwise sounds familiar. In defense of the parts guys, a good chunk of the time this turns out to the warehouse's mistakes. It doesn't help that Mitsu's parts database is a PITA. Seriously, its a mess. Stuff is buried in places you'd never think to even look, and there are errors - errors Mitsu hasn't fixed in years. It also doesn't help that they make production part changes that aren't documented, or aren't documented correctly. i.e. The retainer clips for the interior front kick panels on my '97s - that are actually from the '96 Montero. Even with the VIN, the part listed is the later model clip which is completely different. In all the years of dealing with vehicles, I've NEVER had to supply a VIN to get the correct part. But, with Mitsu, that's almost the only way to be almost 99% sure you get the correct part. So, knowing what the parts people deal with I cut them a considerable amount of slack. If it were GM or Ford, I'd be on their cases, but 50-60% of the time I can't figure out their database and I have a LOT more background then most parts people. Edward
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Post by ES_97Sport on Sept 23, 2015 14:51:34 GMT -5
well at least they car enough to try for their customer. Just means you need to help and research the part numbers... lol! If you're ordering online and they don't have an option to look up based on your VIN, CALL THEM before ordering. No VIN look up is almost a guarantee you'll get the wrong part. Edward
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Post by redraif on Sept 23, 2015 18:51:23 GMT -5
Fortunately the dealer verified the part's via the vin... good to know to verify before I buy!
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